Account suspended? ASIN removed? Verification rejected? Our team, led by Olena Zhyhir, investigates your case, builds the evidence and manages your appeals through Amazon’s final decision.
Get your free case assessment ↗Assessment within 24 hours. No payment required.
Results achieved by Olena Zhyhir and her team since 2017, including work before Xmarai. Past outcomes do not guarantee your case’s result.
We start with your notice, account history and previous responses. You receive an assessment and a written quote before paid work begins.
Section 3, related accounts, inauthentic complaints, policy violations and performance suspensions.
Removed listings, intellectual property complaints and product compliance issues.
Identity and business verification, document rejections and preparation for video verification.
Review of held balances, supporting evidence and available recovery routes. Scope and fees quoted separately.
Funds recovered
A seller’s primary account was suspended because of its connection to an older account with an unpaid balance.
We identified the source account, guided resolution of the outstanding balance and handled the appeals in sequence.
Both accounts reinstated. $114,000 returned.Appeals to reinstatement
An inauthentic suspension followed by repeated template appeals and unsuccessful escalation.
We reviewed the correspondence and purchase records, clarified the underlying dropshipping violation and addressed the issues across three appeals.
Account reinstated. $14,780 returned.Response prepared
A seller with 70% of sales on Amazon faced a warning with a 72-hour response deadline.
We identified a problematic packaging insert and prepared the response and corrective measures within 48 hours.
The issue was resolved before suspension.Anonymized historical cases handled by Olena and her team, described in her book. Outcomes and timelines vary by case. Funds recovery confirmed by Olena.
Send your Amazon notice and previous appeals. We assess the situation within 24 hours and explain the proposed scope and fee.
We review the account history and documents, identify gaps and give you a focused list of required actions.
We prepare case-specific appeals and supporting evidence, then guide or manage submission as agreed.
We handle follow-up responses and repeat appeals within the original case until Amazon’s final decision.
$750 upfront + $750 on successful reinstatement
Section 3 · Related accounts · IP complaints
Final classification follows the assessment. Withheld funds recovery is quoted separately. Any legal proceedings or new, unrelated violations require a separate agreement. Amazon controls reinstatement decisions and review timelines.
“My listing was blocked just before a large shipment arrived from China. Several companies declined to help. Olena and her team reinstated the listing, and I’m now selling successfully and winning the Buy Box.”
“Great service. People that you can trust. Easy to work with. Thank you so much for your work.”
Xmarai’s reinstatement team is led by co-founder Olena Zhyhir. Since 2017, Olena and her team have handled 3,465 cases with 2,993 successful outcomes, including their work before Xmarai.
Olena leads the reinstatement direction. Our team reviews documents, prepares appeals and works through Amazon’s responses. Her published English-language book shares stories from that recovery work and the experience behind our approach.
Unbunning Amazon Expert Dairy
English edition
Published March 12, 2024
Yes, we assess cases with previous rejections. Send the original notice, submitted appeals and Amazon’s responses so we can understand what has already been tried.
No. Amazon makes the final decision. We assess the evidence and explain the available route before taking on paid work. For standard cases, the second $750 payment is due only on successful reinstatement.
Your initial assessment arrives within 24 hours. Appeal preparation and Amazon’s review depend on the documents and case complexity. We agree the next steps after assessment; the 24-hour commitment is not a reinstatement deadline.
Document review, appeal preparation, follow-up responses and repeat appeals concerning the original issue through Amazon’s final decision. A new violation or legal proceeding is scoped separately.
Do not send passwords or two-factor authentication codes through this form. If account access is required, we will agree the appropriate permission-based access during onboarding.
We assess held funds as a separate issue and review available recovery routes. The outcome depends on the facts and Amazon’s decision. Fees and scope are confirmed in writing.
Tell us what happened and paste Amazon’s message. We will assess your case within 24 hours and explain the proposed scope and price.
Prefer email or need to attach documents?
team@xmarai.com ↗
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